For those who work in luxury property and at the highest level, providing an exceptional level of client service is a given. However, for clients who are not only extremely wealthy, but discerning and sophisticated, how is this achieved? As professionals, some qualities are the same across the board. But, for those providing services at the top end of the market, it is imperative that they have their clients’ utmost trust, go over and above what is expected and work to build and maintain long term relationships. In luxury property transactions and developments, the ultimate goal is to get the best result for your client. This applies to buying a property, designing it (inside and out) and carrying out the development. It is so important to cultivate that relationship, understand the needs and desires of your client but also knowing when to reign them in to achieve the best result. The breadth of UHNWI clients is growing wider, with different generations, cultures, nationalities all having slightly different priorities and a view to what makes a house a home.

Chaired by Priya Rawal, Founder and CEO of The Luxury Property Forum, our amazing panel sharing practical advice and case studies were:

Kathryn Archer, Partner at Lees Associates

Sharon Lillywhite, Founding Partner at Oliver Burns

Randle Siddeley, Chairman of Randle Siddeley

Anne Marie Ellis, Founder of AME Property

Tom Kain, Senior Buying Consultant at Black Brick Property Solutions